• student loan repayment,
• delinquent University accounts receivable collection, and
• an in-house collection agency.

University Accounts Receivable collection begins with a contact from the staff. If a payment arrangement is not established, the account is referred to the in-house collection agency. All departments that bill through the Accounts Receivable system are encouraged to use social security numbers as account numbers and enter complete mailing addresses that include the responsible person's name, if it differs from the name on the account.

The in-house agency works each account with the utmost tact, professionalism, and courtesy. Attempts are made to contact each debtor by mail and/or telephone. If the debtor refuses to make payment arrangements, litigation can be the next collection step. OU Legal Counsel or an off-campus collection agency may assist with this process. Prior to any litigation, however, the charges are verified and the consent of the University is required.

The collection staff performs skip trace for those debtors who have moved and failed to update address information with the University. If the staff is unable to find the debtor, the account is referred to an off-campus collection agency.

Departments who need assistance collecting past due accounts should contact the University Collection Officer, Pat Brant at 325-5876.



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