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Description |
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This workshop presents an array of tips and tools for engaging clients and engendering cooperation; strategies for building rapport; relating with empathy; effectively giving support and manages feedback; diffusing client hostility and contracting for positive change.
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Course Announcements |
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By clicking on the dates in the menu to the right, you will be opening the announcement for that particular course. To view the announcement, you will need to have Adobe Acrobat Reader installed on your computer. You can download the program for free here. |
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