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Description
 
  This highly interactive workshop will take a look at the importance of quality customer service in obtaining a high standard of excellence. Participants will have an opportunity to reflect on their style of customer service, what they think is most important in delivering excellent customer service, and share what they believe are their most important contributions to the program. The course will include the instructor's published definition of customer service, some basic principles of customer service and strategies for participants to "build a professional package" to enhance quality customer service and further their own professional development and career growth. It would be excellent for support service workers, but also appropriate for workers from direct service disciplines.

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COURSE DATES

 

August 4-5, 2014 Cancelled

March 9-10, 2015

Contact Information

Child Welfare Training Program
OU/OKDHS Training and Research Center
617 W. Rock Creek Road Norman, OK 73069
Phone: (405) 573-9191 | Fax: (405) 573-9292 | Email: Department Contact


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