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References

Benoit, W. L. (1997). Image repair discourse and crisis communication. Public Relations Review, 23, 177-185. Benoit, W. L., & Drew, S. (1997).

Appropriateness and effectiveness of image repair strategies. Communication Reports, 10, 153-163.

Defense and Public Opinion Polls, Air Force Magazine, 79, February 1996 (pp. 87-89).

Feres v. United States, 340 U.S. 135 (1950)

Marconi, J. (1992). Crisis marketing: When bad things happen to good companies. (pp. 118-122). Chicago: Probus Publishing Co.

Young, D. (1995). Looking at your companyís fragile reputation. Public Relations Quarterly, 40, 7-15.

Carollo, R. (1997, October 7). Some staffers underqualified at alcohol rehab clinic, some counselors were kept on the job while mentally ill themselves. The Dayton Daily News, p. 1.

Carollo, R. (1997, October 10). Mistake ends veteranís bond with military. . The Dayton Daily News.

Carollo, R., & Nesmith, J. (1997, October 5). Military medicine, flawed and sometimes deadly. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 5). Private contractors, questionable doctors hired. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 6). The needle went wrong. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 8). Special licenses for doctors. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 9). Double standards of care. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 9). Military labs not subject to federal standards. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 10). The man in the white coat was no doctor. The Dayton Daily News, p. 1.

Carollo, R., & Nesmith, J. (1997, October 11). Laws and rulings shield doctors. The Dayton Daily News, p. 1.

DeBrosse, J. (1997, October 7). Doctors change, records go astray. The Dayton Daily News, p. 1.

Hills, W. (1997, October 5). Newspaper sued to see records. The Dayton Daily News.

Mathews, W. (1997, December 15), Who hurts the babies?/A federal judge is absolutely certain it was an airman the Air Force never charged. Air Force Times.

Nesmith, J., & Carollo, R. (1997, October 5). Officials defend military medicine system. The Dayton Daily News.

Nesmith, J., & Carollo, R. (1997, October 7). Too many patients, too little time. The Dayton Daily News, p. 1.

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