Total Quality Management (BOB 18)

• Principles (holistic approach, statistical analysis, issues with performance appraisals, focus on improving processes, continuous improvement, value added, just in time inventory, reducing cost, etc.)
•  Know Deming's 14 Principles
• Read Chapters 2 and 3 from the Deming's book (in the library).
• There is an outline of these chapters on my webpage

Groups/Teams (BOB 8 & 9)

•     Groupthink
•     Group dynamics
•     Characteristics of high performing teams
•     Cohesiveness
•     Group development

Leadership (BOB 14 & AP 12)

•     Make Sure you Know the Leadership Theories