House Managing
The Audience Development Coordinator is responsible for all front-of-house duties. Two undergraduate audience development assistants serve as House Managers for all University Theatre productions, on an alternating schedule. Assistant house managers are assigned through rehearsal and production crew assignment. All house managers are trained and receive a checklist to follow procedures. House Manager duties include:
- Coordinate and ensure the smooth operation of the Front of House. Arrive at theatre one hour prior to curtain. Check cleanliness of house, restrooms, etc. Empty trash, refill empty toilet paper rolls, etc.
- Ensure the safety of patrons, volunteers, and staff through the proper implementation and enforcement of emergency procedures.
- Coordinate staff (ushers and concessions assistants) through hiring, training, evaluation and delegation of duties as necessary. Make sure that all staff understands their responsibilities pre-show, intermission, and post-show before house opens.
- Prepare Front of House manager’s reports nightly including house counts, deposits, lost and found, and patron feedback.
- Coordinate activities with the facility coordinator, stage manager, TD and other appropriate staff.
- Report and follow through on any malfunctions and safety concerns in the lobby and auditorium.
- Before leaving, ensure that lobby and house are clean, the lights are turned off, and all doors are pulled shut and locked. If the house manager is the last person out of the FAC, turn off the lobby lights and make sure the front doors are locked and the building is secure. Do not allow students to prop open the doors for late rehearsals.