Skip Navigation

Need Technical Help?

Skip Side Navigation

Application Technical Help

 

What are the system requirements for the online application?

I forgot my username or password.

My recommender did not receive an email notification to submit a recommendation.

Can I make changes to my recommenders after my application is submitted?

I can’t find my school in the school search.

Can I update my application after it is submitted?

Can I update my statement of goals or other application materials after my application is submitted?

How do I update my email address?

How do I create a second application account?

Who should I contact for additional technical support?

 

What are the system requirements for the online application?

Supported browsers include Chrome, Firefox, and Safari. Internet Explorer is not recommended.

I forgot my username or password.

Click the “Forgot your password?” link on the login screen. A link to a password reset page will be sent to the email address connected to your username.

Your username is your email address. We recommend using the email address that you check most often, as this is the address we will use to communicate with you throughout the application process.

My recommender did not receive an email notification to submit a recommendation.

Ask your recommender to check their junk mail folder; the email may have been flagged as spam. Also, verify that you entered the correct email address.

You can send your recommender an email reminder from the application portal after you submit your application. To do this, click the “Action” drop-down box next to your recommender’s information and select “Send Reminder”.

If the email address is correct, your recommender did not receive either the initial or reminder email, and the emails are not in their junk mail folder, please email  emilie.gordon@ou.edu for further assistance.

Can I make changes to my recommenders after my application is submitted?

Yes. Log in to the application portal after you submit the application. You will see a list of your recommenders under the heading “Online Letters of Recommendation.” Click the “Action” drop-down next to the recommender you want to change or replace and select “Edit/Change This Recommender.” Edit the name and/or email address of that recommender in the box that pops up, then click “Save”.

I can’t find my school in the school search.

If you cannot find your school, attempt a different search, taking into consideration the following:

  • Searching within a city or state will return a list of all schools in that selection.
  • Searches of three or fewer characters will only return exact matches.

If you cannot find your school after several attempts, click on “none of the above” and enter your school information manually into your application.

If you attended a school outside the U.S. or Canada and cannot find your school, follow the link at the bottom of the School Search page and enter your school’s name and other information directly into the application.

Can I update my application after it is submitted?

You cannot update your information on the online application after submission. However, if you need to update information that was asked for on the application (e.g., if you have moved and need to update your address), you can email your Admissions Counselor with your updated information.

Can I update my statement of goals or other application materials after my application is submitted?

Yes, you can upload supplemental documents to your applicaiton after you have submitted it. To do so, you will log back into your application account here and go to "returning users" at the bottom left side of the screen.

If you want to submit an updated version of your statement of goals, resume, or other materials, contact your academic unit. Your academic unit may or may not allow you to update your materials.

How do I update my email address?

If you have not yet submitted your application, you can change your email address on the first page of the application. Next to the Email field, click the button marked “Change Email”.

If you have already submitted your application, contact your Admissions Counselor to change your email address.

How do I create a second application account?

DO NOT create a second application account. This can cause errors in our student information system and delay application processing. Contact your Admissions Counselor if you would like to change your application after submission. See above if you are having trouble accessing your account.

Who should I contact for additional technical support?

Please email emilie.gordon@ou.edu for technical help with the application. If you have questions about the application process or requirements, contact your Admissions Counselor.