PRINT CHARGES REFUND REQUEST FORM

Use this form to request a refund for prints damaged or cancelled by paper jams, printer malfunctions, or other issues related to OU IT-maintained hardware and software. We are unable to approve refunds for unintentional color prints, incorrect document formatting, or other human errors. Print charge disputes must be reported within 24 hours of the print job in question.

You should receive a follow-up email from OU IT support once your request is reviewed. OU IT will post approved refunds to your Transaction History page at printcharges.ou.edu within 5 business days of your discrepancy report submission.

* Required Fields
  PERSONAL INFORMATION
First Name: * Last Name : *
Phone: * OU Email (@ou.edu): *
  INCIDENT DETAILS
Lab Location:

Print Job Detail:
Log in at printcharges.ou.edu and find the correct print job under Recent Print Jobs. Copy all available information for that print job and paste it into the box below (Click here for an example):
*

Reason for discrepancy (paper jam, hardware failure, etc.):
*