HOW THE PROGRAM WORKS
The purpose of the EAP is to help the employee find the best resources to deal with his/her particular problem. The EAP, in cooperation with the employee, does an assessment on the nature of the problem and the best avenue for help. Depending on the type of insurance program the employee has chosen, this may mean the use of community resources, or a suggestion for additional Professional care. In certain cases this might be provided through the EAP. If you decide to accept a referral to the program, you can be sure that no University records, other than Confidential EAP files, will be kept. Whatever you discuss in the EAP office will remain absolutely confidential.
You or a family member may call the EAP office directly for information or to make an appointment. Your visit, what you discuss and any resulting records pertaining to the service are strictly confidential. What you talk about cannot be released to anyone without your written authorization.
If you a personal problem is negatively affecting our work, your supervisor may suggest a call to the EAP office. Most supervisors do not have the training or expertise to determine the nature of your personal problem. They can only look at the job situation and your performance. If you choose to call the EAP office based on a supervisory referral, the only information the supervisor will receive is confirmation that you kept your appointment or not and if there is a need for special arrangements or time off from work.
Utilizing the EAP will not jeopardize your position or future promotions with the University, in fact it may enhance your abilities to correct a difficult situation. On the other hand, it does not excuse you from the usual disciplinary procedures. The EAP is simply an additional resource for both employees and supervisors.
Here is a closer look at the procedures to follow when you or a member of your family contact the EAP office.
SUPERVISORY CONSULTATION AND TRAINING
A supervisor is not expected to be expert in dealing with the personal problems of employees, but should be alert to their existence and ready to try alternative methods to resolve the problems that affect job performance. The EAP counselor is available for consultation over the phone or in person. Training is also available for supervisors to help them recognize and assist a troubled employee.
Neither you nor your family members will be charged for the assessment and referral service you receive from the EAP office. In most cases, additional counseling and treatment are partially covered by your employee health insurance.
The EAP presently shares space with the Counseling and Testing Services on the second floor of Goddard Health Center. The office open from 8:00 a.m. to 5:00 p.m. and at other times by appointment. For more information or an appointment, call 405-325-2911.
Employee Assistance Program
Counseling and Testing Services
620 Elm, Room 201
Goddard Health Center
Norman, Oklahoma 73019
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