Protocol for Direct and Indirect Intimate Partner Violence/Domestic Violence (IPV/SV) Service Provider Interview

Agency
Interviewee
Service Category	Direct Service Provider Indirect Service Provider
Interviewer

Hello, I am ________________ and I work with Latino Community Development Agency. The Latino Community Development Agency is a Neighborhood Services Organization established in 1991. LCDA creates programs and services to fill gaps left by the local health and human service system, targeting the needs of Latinos in central Oklahoma, particularly those who face language and cultural barriers in accessing resources and services. The LCDA with the support of the University of Oklahoma and the Centers for Disease Control and Prevention in Atlanta is developing a program to address the problem of intimate partner violence among Latinos. We are interested in identifying what direct/indirect services exist for the Latinos who are experiencing intimate partner violence in order to identify the possible gaps. We appreciate your collaboration. Do you have any questions before we start?

Questions

1. What term is preferred in identifying those who experience intimate partner violence in your agency – “intimate partner violence” or “domestic violence?”

· What makes it a preferred term?

2. What are your agency’s policies regarding client’s pending legal issues or staff safety concerns that would prohibit them from accessing your services?

3. How often has your agency assisted the victims (and/or perpetrators) of IPV/DV?

· What about the Latino victims of IPV/DV?

· What is the percentage of families your agency serves that are affected by IPV?

4. Ask question 4 if the agency attends to Latinos victims (and/or perpetrators) of IPV/DV, otherwise go to question 5.

· Have you identified any differences among Latinos compared to non-Latinos regarding:

· Context of IPV/DV?

· Causes of IPV/DV?

· Mode of occurrence?

· Outcomes of IPV/DV?

5. What type of service(s) does your agency provide for the victims/perpetrators of IPV/DV?

· Volume of service per month?

· Do your services satisfy the need?

· Does your agency turn people away?

· How many?

· What is the reason for turning them away?

· Demographics:

· Race of the victims

· Ethnicity of the victims

· Social economic status characteristics

· What proportion served are Latinos?

6. Does your agency work with other agencies that provide direct services to Latino victims/perpetrators of IPV/DV?

· What agencies (name)?

Ask the following two question regarding each agency named by the service provider:

· In what capacity?

· How often?

7. How would a client with IPV/DV history qualify for services offered by your agency?

· What about providing assistance in cases where the client with a history of IPV/DV is not a US citizen or legal resident alien?

8. What would a client with IPV/DV history need to know in order to qualify for services in your agency?

9. What would a service applicant with limited English proficiency who has a history of IPV need to know to access your services?

· How would he/she find this information?

10. What steps have been taken to make the services culturally competent /accessible?

· Has the staff received any training to make the service culturally appropriate for Latino victims/perpetrators of IPV/DV?

If the answer is No

· Are there any plans in for providing such training in the future?

11. Do you believe that the incidence of IPV/DV is the same for Latinos and non-Latinos?

· If yes, how do you explain the differences?

· If no, how do you explain the differences?

12. What are your sources of referrals for clients with limited English proficiency who seek help because of IPV/DV?

What resources would your agency need in order to be in a better position to provide services to Latino clients who seek help because of partner violence (including those who have limited English proficiency)?