User Guide & FAQs

If you are using Google Chrome or Microsoft Edge on a desktop, follow the steps listed in this OU Help Guide. The web app is also supported on Firefox and Safari.

Account Help: I am an authorized representative of an RSO that is not showing on my account. How can I reserve on behalf of this organization?

All university employees are automatically added to their department as listed on their OU HR file.

All members associated with a Registered Student Organization on the OU Engage platform will automatically have this organization available as part of their OU Reserve account.

The desired Group should be selected during the Creating a Reservation Process.

MORE INFO

Cancel Reservation: How do I cancel my event?

Cancellations may be made up until the minimum booking time for that reservation template. Refer to Cancelling a Reservation for more details.

For any additional questions, you may reach out to the managing department of the space you reserved or reply to any reservation confirmation you received.

I am unable to make a recurring reservation.

Not all reservation templates allow for recurring meetings. Check the template information to see if this is available.

*If you are on a mobile device, you may need to use a desktop to view the Recurrence option

Error pop-up: ‘Conflicts with another booking’ violation

The time and location you are choosing is already reserved by another group. You will not be able to reserve at this specific date and time.

Error pop-up: ‘Violates Booking hours’

The time you are choosing is not open during the entire time. Select a new time or email scheduling@ou.edu for outside normal hour booking details.

Your account is tied to your OU credentials.

If you are still having issues, fill out the Account Help form.

Making a Request: How do I make my first reservation?

Use the steps described in the Using OU Reserve guide.

Making A Request: The space I am looking for is not displaying as available.

This may happen for 2 different reasons:

The space has already been reserved by another group and is not available.
- Action: you will need to choose another space or another time.
The space you are trying to reserve is not configured to support the setup style you selected.
- Action: Change the setup type in your search criteria.
- To view details and setup types for a specific room, click on the room name. Your attendance and selected setup type must align with the Setup Type Capacities listed here.

Request Processing: How long will it take for my request to go through?

Managing departments of that space should reach out to you about your request within 2 business days.

Reservation Edits: How do I make updates/changes to my reservation?

Use the steps described in the Using OU Reserve guide.