1. Why did Chevron Corporation's IT support costs increase to rapidly?
2. How would standardization of the servers, workstations, and management practices save money?
3. What is the CITC? Note that it must sell standardization to the individual operating companies. Why?
4. Define RAID Level 5.
5. What is the service-level agreement mentioned near the beginning of the article?
6. What is change management? Why is change management so important in large corporate environments?
7. List and explain the reasons Chevron is migrating from Netware to Windows NT.