• _{telecommuting}
  • _{more efficient customer service}
  • _{higher on time project completion rate}
  • _{quicker product development}
  • _{increased job satisfaction}
  • _{decreased turnover}
  • _{increased sales}
• _{mobile computing}
  • _{faster responses to customer inquiries}
  • _{improved communication with corporate staff workers}
  • _{more effective customer support}
  • _{increased ability to complete more sales calls (for sales people)}
  • _{increased ability to be with customer and not in home office}
• _{technical support}
  • _{faster response to customer problems}
  • _{minimize sending service personnel for on-site visits}
  • _{more efficient use of subject expers and service personnel}
  • _{minimize customer site revisits}
  • _{greater customer satisfaction}
• _{What do we do once connected?}
  • _E-mail
  • _{file transfer}
  • _{use lan resources (printers, lan files)}
  • _{run interactive apps remotely (Oracle Financials, InPower, etc)}
• _{How do we connect to the lan from home, car or motel room?}
  • _{serial port of lan attached PC, communications server, lan modem}