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IT Support + Laptop Policy

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Information Technology

The Mewbourne College of Earth and Energy recognizes the vital role of technology in education. Equipping students with hands-on experience to industry-leading software and resources is a key goal of the college. As such, we have partnered with OU Information Technology to provide the following resources to students in the college.

Most engineering courses now utilize multimedia-based software, requiring students to have and use laptop computers, connected to the wireless network, in both the classroom and laboratories.

A laptop, coupled with the wireless network available in all engineering buildings, allows students to access web-based course materials anywhere. The technology is used to improve teaching and learning, and provide anytime/anywhere communications between faculty and students.

All students with majors in the Mewbourne College of Earth and Energy are encouraged to have a laptop computer to use throughout their curricula. Petroleum Engineering students are expected to have a laptop computer, while Geoscience students are encouraged to have one, but not required.

LAPTOP REQUIREMENTS

  1. Ability to send and receive e-mail, including attachments
  2. Ability to browse the network and download files
  3. Ability to communicate to external devices over a USB 2.0 port
  4. Ability to read and write documents in Microsoft Office format (version 2013 or higher)

University students are eligible to download Microsoft Office for free at portal.office.com. Other office suites such as Open Office can read and write in the proper format and are available at no cost.

RECOMMENDED MINIMUM LAPTOP SPECIFICATIONS FOR 2020-2021

  • Minimum i7 Processor or better
  • 16GB RAM
  • 500GB Hard Drive (Solid State Drive SSD highly recommended)
  • 1 GB Integrated Video (Discrete/Dedicated GPU such as NVIDIA GeForce GTX 960M, AMD Radeon HD 7970M, NVIDIA Quadro K500M recommended)
  • 802.11g/n Wireless
  • At least 1 USB 2.0 Port
  • Windows 10 or later (64 bit)
  • Mac OS 10.10 Yosemite or later
  • 3 Year Warranty with accidental coverage (highly recommended, not required)
  • Webcam (integrated preferred but USB is acceptable)
  • Microphone (integrated preferred but USB is acceptable)

CAN I USE A MAC?

Mac users represent a growing population within the Mewbourne College of Earth and Energy and across campus.  Students who wish to use an Apple laptop should be aware of some limitations. Not all engineering software is compatible with OS X. Students using Macs may need to purchase and/or install additional software in order to use Windows within OS X. 

CAN I USE A TABLET?

The Surface Pro 3 or newer is compatible with the programs required by the Mewbourne College of Earth and Energy. Students may use this device. The iPad Pro has compatibility issues with the apps that will be necessary for students to use. The iPad Pro is not recommended at this time.

CAN I USE A CHROMEBOOK?

Chromebooks are not sufficient for use within the Mewbourne College of Earth and Energy.

SUPPORT INFRASTRUCTURE:

Information Technology and the Mewbourne College of Earth and Energy have partnered to provide a comprehensive computer support infrastructure. This includes wireless coverage, repair services, network file storage, and classrooms with additional power and network capability.

WIRELESS:

Sarkeys Energy Center, home of the Mewbourne College of Earth and Energy has wireless coverage throughout the building. In addition, all Gallogly College of Engineering buildings (Felgar Hall, Carson Engineering Center, Devon Energy Hall, Engineering Lab, and the ExxonMobil Rawl Engineering Practice Facility) have wireless coverage throughout. To connect, simply choose the network called "WIFI@OU". You will be required to register your device with your 4+4 in order to access this network. Campus guests can receive temporary, limited access by connecting to the "OUGuest" network.

Learn More about Wireless on Campus

REPAIR SERVICES:

IT provides students support for all their computing needs. To locate the IT Service Center nearest you, visit needhelp.ou.edu The IT Service Center is a Dell and Apple certified warranty repair center and provides support for these and other brands of computer. This service is free of charge, excluding any parts. The IT Service Centers are located in the Engineering Lab, Rm. 201 and in the Bizzell Library, Rm. 125.

NETWORK STORAGE:

500 MB of network storage space is provided for MCEE students to store homework, projects or other files. This space is automatically mapped as G:\ in the MCEE computer labs. For assistance connecting to the G:\ drive from home or wireless, contact the IT Service Desk at 325-HELP, visit Sarkeys 1026, or log on to http://support.ou.edu/.

Due to the number and expense of specialized engineering applications, we have created the Virtual Lab. The Virtual Lab allows access to OU and Mewbourne College software remotely through student laptops or home computers. To access this feature from off campus, students need a high speed connection (Cable or DSL) and the University VPN software.

1. What is the Virtual Lab?
The virtual lab is a service that allows multiple remote computers to connect to a centralized host computer. A user can log on to a terminal server, run applications on the host computer, access files and network resources, and so on. Each user's terminal session is independent from the sessions of other connected users. In a terminal services environment, an application runs entirely on the terminal server. The terminal services client performs no local processing of application software and transmits a graphical user interface from the server. The client then transmits the user's input back to the server.

2. Accessing the Virtual Lab through the Terminal Services Client:
To connect to the virtual lab, please make sure you have Terminal Services Client version 6.0 installed. You can download the latest version from http://support.microsoft.com/kb/925876. Mac users can download the client here.

The configuration settings have been saved in a file that you can download to your computer. Right click to save the file: Virtual Lab Configuration File.

After you have saved the file, double clicking it will start the connection process. You will not need to come back to this page to connect in the future.

Opening the Virtual Lab File will start the connection to the virtual lab server. Please login with Sooner\4x4 (where 4x4 is your 4x4) and your password.

**Please Note – To access the Virtual Lab from home you will need to login to OU through the VPN.

3. What software is available on Virtual Lab?
The terminal servers have most of the applications that are available in all College of Earth & Energy computer labs.

4. Who can use Virtual Lab?
All Earth & Energy students who have active accounts should have access to the virtual lab.

To connect to the virtual lab you will need to use your SOONER account information. Make sure you select SOONER as the domain name.

5. How to print while in a terminal session:
When you connect to the virtual lab will try to map your local printer. If your printer has the driver that matches one of the printer drivers on the server it will connect your printer with the server. The terminal servers have most of the printer drivers from Hewlett Packard, Brother, Canon, Epson, Lexmark and most popular brands.

6. Can I copy and paste between my computer and my Virtual Lab session?
Yes. This process is called Clipboard Redirection. You can copy and paste between the two environments.

7. Is the Virtual Lab secure?
Yes, virtual lab sessions are independent from one another. Communication between the client computer and the terminal server is encrypted at the maximum key strength supported by the client.

8. Is there a time limit on how long the terminal session stays active?

There is no time limit for how long you can work on the virtual lab. However, there is a time limit for active but idle sessions. This limit is one hour. After this hour, your session will be disconnected. After disconnection, you will not lose any work from the session. You will have a 30 minute window to log back on to save or to continue your work. After this 30 minute window, your session will be forced to logoff automatically and you will lose any unsaved work. Even though it has proven to be a reliable, and safe computing environment, you still need to save your work to the shared drive as often as possible.

9. Will I have access to my G: Drive?

Yes. The G: drive will automatically be mapped to your session.