Help

Help

Pedagogical questions

The Center for Faculty Excellence (CFE) and the Office of Digital Learning (ODL) are available to help you adapt your exams into different formats and to measure student learning in an online format. For assistance, fill out the support form.

24/7 Technical Assistance Canvas Support

If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.

Support is provided through the following channels:

• Canvas Guides
• Canvas Support Hotline: 1-844-629-6842

24/7 Technical Assistance Zoom Support

If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.

Support is provided through the following channels:

• Zoom Support Website
• Zoom Support Hotline: 1-888-799-9666 ext 2

Library Resources

OU Libraries’ homepage features digital resources and services including:

• Virtual research assistance by phone, email or chat
  • Bizzy, OU Libraries’ AI chatbot will be available to answer questions 24/7
• Research guides
• Online databases
• ILL requests for delivery of books/articles.
• Openly available COVID-19 resources for researchers.

IT Support

The OU IT Learning Spaces team provides technical assistance with Canvas, Zoom, Qualtrics, MyMedia, and LinkedIn Learning. OU IT can be reached by phone at (405) 325-HELP (4357) or through submitting an online ticket.

Need something else?

If you are unsure about who to contact, fill out the support form, and we'll direct your question to the appropriate party.

College / program specific assistance

Use these contacts if you need additional school or departmental guidance:

• Office of Digital Learning - Adam Croom
• College of Arts and Sciences - Beth McCoy
• College of Law - Darin Fox
• College of Professional and Continuing Studies - Jason Hall
• Gaylord College - Buddy Wiedemann
• OU Online - Gregg Garn