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Pharmacy

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pharmacy

Pharmacy

The OUHS pharmacy offers convenience and savings for members of the OU community. Prescriptions from a OUHS or a community provider may be filled at the time of service, or prescriptions can be transferred from an outside pharmacy. The OUHS pharmacy also carries a great selection of over-the-counter items.

Phone:(405) 325-5165
Fax: (405) 325-0153
Email: pharmacy@ou.edu

 

If you're a new patient, please fill out this form: New Patient Pharmacy Paperwork

Prescription Refills

If you have refills remaining, you may call the pharmacy at (405) 325-5165, and request your refill by phone. Have your prescription number (from your label) ready when you call. The prescription will be ready to pick up when you come in. It normally takes only a few minutes to get your prescription ready. If your prescription does not have any refills remaining, contact your doctor or provider.

According to Oklahoma law, a prescription for a Schedule II medication becomes invalid thirty (30) days after the date of issuance. Some examples of Schedule II drugs are: combination products with hydrocodone (Vicodin), Dexedrine, Adderall, Vyvanse, and Ritalin.

Transferring a Prescription

In order to get a prescription transferred to the OUHS pharmacy, call the OUHS pharmacy and provide us with the name and number of the other pharmacy and the prescription numbers which you wish to transfer.

To transfer a prescription from the OUHS pharmacy, call the other pharmacy and ask them to call the OUHS pharmacy. Federal and State law prohibit the transfer of prescriptions for controlled substances (narcotics and certain other types of prescriptions). If you are unsure about your prescription, ask the pharmacist.

 

If you are ready to transfer your presciription, you can download the transfer form below and bring it into our pharmacy.

Insurance

OUHS Pharmacy accepts most prescription insurance plans.

If your insurance plan requires a copay, payment is due at the time the prescription is picked up.

Please note...many insurance companies provide a special card for pharmacy use. If you are bringing in an insurance card, please make sure it has the following information: RxBIN, RxPCN, ID#, Group#.

We can electronically file your claim with many insurance carriers. In the event that we are not connected to your insurance company, we will provide you with a receipt so you can file a paper claim. Please give us your insurance card, or inform us of any changes in your insurance before we fill your prescription. The OUHS pharmacy is a preferred provider for Cigna (the insurance provider for OU faculty and staff). Your insurance company may have special requirements regarding which doctors you may see (some will not pay for prescriptions except from the plan's own doctors). You are responsible for checking with your insurance company to make sure you follow their rules. The OUHS pharmacy cannot be responsible if you fail to follow your insurance company's policies and they refuse payment for your medicine.

Payment

Students may pay for both prescriptions and over-the-counter medications by cash, check, credit card/debit card or may make charges to their bursar account. Student Health Plan members must pay their prescription co-pays at the time of service. OU faculty and staff and their dependents (even if they are also OU students) must pay by cash, check, or credit card/debit card at the time of service.

Phone:(405) 325-5165

 Fax: (405) 325-0153 Email: pharmacy@ou.edu

620 Elm Ave

Norman, OK 73019

It’s easy to fill your prescriptions at OUHS Pharmacy. If your physician is issuing a new prescription, you should:

  • Bring your prescription with you to the pharmacy or
  • Request that your healthcare provider send the prescription directly to OUHS Pharmacy
  • Be sure to bring your insurance card with you when you come to pick up your prescription.
  • Most prescriptions can be filled quickly while you wait.
  • All prescriptions should be picked up within 14 days after the prescription is filled.

To obtain a copy of your prescription records, come to OUHS Pharmacy and request your records in person. Be sure to bring a valid photo ID.

Some prescription insurance plans have an annual deductible. This is the amount you must pay each year for your prescriptions before your prescription insurance begins to pay its share of your covered drugs.

Generally, when a prescription insurance plan applies a deductible, you will pay the approximate full cost of your medications until you have paid the deductible. Once the deductible is met, you will then only pay your portion or “copay” for your covered medications.

Most deductibles are annual meaning it will restart each plan year. Common plan year start dates are September 1 or January 1.

At any time, you may contact your prescription insurance plan to find out if you have a deductible, how much the deductible is, how much you have currently paid toward that deductible, and when the deductible will restart.

A prior authorization is an extra step that some insurance companies require for certain medications. If your medication requires a prior authorization, it means the insurance company needs more information from the prescribing doctor before they can decide if they want to pay for it.

Becoming familiar with the prior authorization process may enable you to get your medicine approved faster. But beware, not all medicines will be approved. Even if you do everything right, the insurance company may still refuse to cover your medicine. In the end, the insurance company is the one making the decision.

You may contact your insurance at any time to find out why your medication requires a prior authorization, how long it will take and what you can expect to pay if the authorization is approved.

The prior authorization process may need to be renewed each year, or possibly every month depending on your insurance company.

What medicines require a prior authorization?

  • Expensive medicines.
  • Medicines with age limits. Retin-A, a topical acne treatment, is an example. Acne is considered to be a condition of children and young adults. Retin-A may not be covered if the person is over a certain age determined by the insurance company.
  • Drugs used for cosmetic reasons. For example, Propecia, which is prescribed to re-grow hair or to prevent hair loss.
  • Drugs prescribed to treat a non-life threatening medical condition. An example is erectile dysfunction drugs such as Cialis.
  • Brand name medicines that have a generic available.
  • Drugs not usually covered by the insurance company, but said to be medically necessary by the doctor. Many different drugs can be used to treat the same condition. If a patient requires a particular medicine, the doctor must inform the insurance company that there are not any other medicines that would work for the patient.
  • Drugs that are usually covered by the insurance company but are being used at a dose higher than “normal”.

What should I do if my medicine needs a prior authorization

  • Contact the doctor who prescribed the medicine and let them know that your medicine requires a prior authorization.
  • Ask your doctor how long it usually takes for them to contact the insurance company and fill out the appropriate forms.
  • Contact your insurance company and make sure there are not any additional steps you need to take. Sometimes an insurance company may want you to fill out some paperwork or sign some forms.
  • Allow the doctor’s office and insurance company enough time to complete their end of the process (usually a minimum of 3 business days once the doctor initiates the process.
  • Check back with the pharmacy to see if the prior authorization was approved. If your medicine is not approved, call your insurance company and find out why.

What are some of the reasons why a prior authorization may not be approved?

  • You did not give your insurance company, doctor, and pharmacist enough time to complete the needed steps.
  • Your insurance denied your prior authorization claim.
  • Your doctor’s office forgot to contact your insurance company.

Goddard Health Center is not a safe disposal site for old/unused medications, but you can find the closest one here.

The closest safety disposal site to campus is the OU Police Department.