OU Announces Partnership With TimelyCare to Offer Well-Being Resources

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NORMAN, OKLA. – The University of Oklahoma announced today a new partnership with TimelyCare to offer students free access to mental health support, medical care and basic needs assistance. The partnership is an extension of campus health and counseling center resources, with a goal of improving student well-being, engagement and retention. 

Through TimelyCare, an app downloaded to students’ phones or other devices, OU students can now select from a wide-ranging menu of virtual care options from licensed physicians and counselors in all 50 states, at no cost and without the barrier of traditional insurance, including: 

• On-demand and appointment-based medical care
• On-demand mental health and emotional support (TalkNow)
• Appointment-based mental health counseling (up to 6 sessions each academic year)
• Health coaching
• Basic Needs assistance
• Care navigation
• Peer support community
• Digital self-care content

Additionally, faculty and staff have access to support that empowers them to guide students to TimelyCare resources to help students achieve a sense of well-being, live healthier lifestyles and improve their mental health. 

“At the University of Oklahoma, our goal is to ensure students have access to the mental health resources they need, when they need them,” said David Surratt, Ed.D., vice president for Student Affairs and dean of students. “Our partnership with TimelyCare provides an important layer of support, expanding access to care around the clock while complementing the work of our on-campus counseling centers. We remain committed to fostering a university environment where every student feels supported in their well-being.”

The partnership with TimelyCare allows University of Oklahoma to deliver a hybrid model of care in collaboration with on-campus resources. Benefits to students include:

• Convenient 24/7 care – Physical and mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, half of mental health care visits through TimelyCare occur after regular business hours or on weekends.
• Reduced wait times – Many campus counseling centers often have a 2-3 week wait time for appointments, whereas students can typically connect with a TimelyCare provider in less than 5 minutes.
• Broad-based provider network – TimelyCare offers free care tailored to the needs of all students.
• Peace of mind – TimelyCare is a safe, secure, URAC-accredited and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Integrations with leading learning management systems ensure students have even more on-ramps to in-the-moment support whenever they need it.

Mental health directly impacts student retention and academic performance.

“With more than seven out of 10 students reporting that they experience mental health challenges such as stress, anxiety or depression, expanded access to virtual health and well-being interventions like TimelyCare has never been more important,” said Luke Hejl, CEO and co-founder of TimelyCare. “Ultimately, supporting students, educators, and staff means providing access to care whenever and wherever they need it.”

For more information, please visit ou.edu/studentaffairs/resources/timelycare.