Email us at sbsc@ou.edu! This is our shared email and is monitored by our whole team. Your email gets dispatched to the appropriate specialist to help. We have implemented a ticketing system, Zendesk, so when you receive responses from us the email address will end with Zendesk.com. Please go ahead and reply directly to that email and it will allow us to provide the most effective and efficient communication.
Our standard response time is 24 business hours. Even if we can’t solve the problem/complete the task in 24 hours, you should receive a prompt response from us to confirm that we are working on your request.
Our staff serve in three areas: payroll/HR, financial and travel; so, depending on what you need assistance with a different specialist may assist you. We typically assign tasks by volume, but you may notice that you are in regular contact with one specialist from each team. Visit our website and get to know our team (http://www.ou.edu/sbsc/about-us)!
Yes, every SBSC specialist has a direct line through Zendesk. Our directory for these numbers is on our website. You may also call:
Please start by emailing sbsc@ou.edu and one of our travel specialists will reach out to you with next steps. We encourage you to submit your request for travel and do your booking independently, but we are happy to assist. We provide complete travel expense report assistance, which can be as hands on as you prefer. If in doubt, please shoot us an email or give us a call.
There are two ways to request day-to-day purchases:
NOTE: If you are a Pcard holder, you may continue to make purchases as needed, then you may forward your receipts to sbsc@ou.edu and we will upload and reconcile transactions in PeopleSoft on your behalf!
Email us at SBSC@ou.edu and let us know the rate of pay, funding source, start date, and GRA’s name/contact information. We will work with them to provide instructions on completing new hire paperwork and get them setup.
Yes, email us at sbsc@ou.edu and request an account balance report. These will be on a request basis for now, but we are hopeful that in the coming fiscal year you will be able to access these on a more regular basis.
Our staff follow a hybrid remote work schedule, alternating between working on campus and working from home. Our on-campus office is located in Cate 4, Room 101 (first floor), and we have staff available on-site Monday through Friday, 8 a.m. to 5 p.m.
Contact Ashley Killgore at akillgore@ou.edu or (405) 325-2406.
