Cancellation Policy
In the instance where you must cancel some or all of your reserved dates, follow the steps below. Remember to adhere to the cancellation policies for the reserved space.
The no-show policy is:
When a group or individual does not utilize a reserved space and does not communicate to the managing department in a timely manner, the reserving party has committed a “no-show”. Reserved space is considered abandoned after 30 minutes have passed from the scheduled start of the reservation and will result in a no-show. Upon the first no-show, the offending organization is subject to the following:
- A warning is issued for the first no-show of the semester and documented on the reserving group’s account.
- A second no-show violation may result in the suspension of the organization from reserving space at select locations for the remainder of the present semester.
Cancelling Bookings/Reservations
To cancel some or all bookings on a reservation, you can navigate to the 'My Events' page from the OU Reserve Home page and use the appropriate instructions below.
For reservations with multiple bookings (more than one date/location), you may cancel only one of the dates/locations without cancelling the entire reservation.
- Click on the name of the reservation that contains the individual date/location you wish to cancel to open up the full reservation.
- Find the specific booking that you would like to cancel and click the 'red circle icon' from that line.
- Select the cancellation reason and click the 'Yes, Cancel Booking' button.
- Repeat the above steps for any other individual dates/locations that you would like to cancel
To cancel all dates/locations on a reservation:
- Click on the name of the reservation that you wish to cancel.
- Under Reservation Tasks in the upper right-hand, click on “Cancel Reservation”
- Select the cancellation reason and click the 'Yes, Cancel Booking' button.
*If you are not seeing the 'Cancel' options, please contact the managing department of the space you reserved or reply to any reservation confirmation you received.
