Set up eRefund

There are three types of users who can receive refunds on Bursar accounts: students, parents with Parent PLUS loans, and faculty/staff. The University of Oklahoma strongly suggests that users create an eRefund profile to ensure secure and timely refunds. Please see the sections listed below for your user type.

Students can receive refunds four ways. The University of Oklahoma strongly suggests that students create an eRefund profile to ensure secure and timely refunds.

eRefund: Receive a deposit to the checking or savings account of your choice. These refunds are processed most business days and are available in your bank account within 5 business days, typically as early as the next day. Set up an eRefund profile by clicking here or following these steps:

• Log into ONE with your OUNetID and password
• Select "Financial" from the left menu bar
• Under "Actions", select “Sign up for eRefunds”
•  Set up/Complete Two-Step Verification process
• Enter/Verify your account information

Click here for additional step-by-step instructions

SIGN Up for erefund

Credit card refund: If no eRefund profile is set up, but a payment was made with a credit card, a refund can be processed to the card that made the payment. Due to PCI regulations, some refunds must be processed as a credit card refund.

Flywire 529 and Flywire International refund: If no eRefund profile is set up, but a payment was made using a College Savings 529 plan via Flywire or an International Flywire payment, a refund can be processed to the account that made the original payment.

Mailed paper checks: If none of the above methods are used, a paper check refund will be generated and mailed to the billing or mailing address on file within the Account Settings of your ONE account. You may receive this refund up to 4 weeks after the credit appears on your account. If checks are sent to outdated addresses, voiding and reissuing a refund check may take additional weeks of processing.

Parents with Parent PLUS loan refunds designated to be refunded to the parent can receive refunds two ways. The University of Oklahoma strongly suggests that parents create an eRefund profile to ensure secure and timely refunds.

eRefund: Receive a deposit to the checking or savings account of your choice. These refunds are processed most business days and are available in your bank account within 5 business days, typically as early as the next day. Set up your eRefund account by following these steps:

1. Log into link.ou.edu/au-pay using the email address used to apply for the Parent PLUS loan. If this is different from your authorized user profile, wait for the email from OU or have your student set up that email as an authorized user.
2. Select "eRefunds" from the grey menu header.
3. Set up/Complete Two-Step Verification process
4. Enter Verification Information (SSN & DOB)
5. Enter/Verify your account information

ADDITIONAL STEP-BY-STEP INSTRUCTIONS

Mailed paper check: If you do not create an eRefund profile within 7 days of receiving notification that your refund is available, a check will be generated and mailed to the address provided on the Parent PLUS loan application.

Faculty/Staff can access the billing and payment portal to view their bursar account, pay their bill, and set up an eRefund account. The University of Oklahoma strongly suggests that users create an eRefund profile to ensure secure and timely refunds.

eRefund: Receive a deposit to the checking or savings account of your choice. Once processed, they are available in your bank account within 5 business days, but typically as early as the next day. Set up an eRefund profile by clicking here or following these steps:

1. Log into ONE with your OUNetID and password
2. Select “Resources” from the left menu bar
3. In the search bar, type “Bursar”
4. Select “Pay Bill”
5. Click on “eRefunds”
6. Set up/Complete Two-Step Verification process
7. Enter/Verify your account information

ADDITIONAL STEP-BY-STEP INSTRUCTIONS

Credit card refund: If no eRefund profile is set up, but a payment was made with a credit card, a refund can be processed to the card that made the payment. Due to PCI regulations, some refunds must be processed as a credit card refund.