IT Handbook

Introduction

• Technical Support Mission
• Purpose PCB IT Handbook

II. Faculty and Staff Computer Support

• A. Summary of Services
• B. Price College Help Desk
  • B.1. Help Request Process
    • B.1.1. Logon Instructions for the PCB Help Desk
  • B.1.2. Instructions for Request Submission on the PCB Help Desk
  • B.1.3. Logon Instructions for Checking Request Status
• C. Work Orders Related to Reformatting Hard Drive
• D. OU IT Computer Support
  • D.1. OU web space (create.ou.edu)
  • D.2. Large File Transfer (post-it.ou.edu)

III. Price College Network

• A. Mission
• B. PCB Network Technology Overview
• C. PCB Network Support Services
• D. PCB Network File Storage
  • D.1. H:\\PCB-STORAGE\CBATRANS
  • D.2. I:\\PCB-STORAGE\CLASSFILES
  • D.3. U:\\ PCB-STORAGE\HOME\User Name
    • D.3.1. Instructions for Installing OU VPN on Your Home Computer
  • D. 4. K:\\PCB-STORAGE\Group name
  • D.5. S:\\PCB-CENTRAL\APPS
• E. New Price College Faculty and Staff
  • E.1. OUNetID and Activating OUNet Account
  • E.2. PCB Network Access
• F. OU Faculty-Staff Web Server
• G. Network Share Best Practices

IV. Price College Classrooms and Multimedia Technology

• A. Mission
• B. Classroom Technology Overview
  • B.1. Standard Classroom Multimedia Equipment
  • B.1.Standard Classroom Software Build
• C. Classroom Technology Support
  • C.1. Logon Instructions for Classroom Computers
• D. Classroom Technology Training
• E. Reporting Classroom Equipment Problems
• F. Classroom Equipment Overview
• G. Special Use Rooms
  • G.1. Study Rooms
    • G.1.1. Price College Study Room Reservation System Logon Instructions:
  • G.2. Conference Rooms
  • G.3. Dean's Conference Room
  • G.4. Presentation Rooms

V. Price College Computer Labs

• A. Mission
• B. Computer Lab Technology Overview
  • B.1.Standard Computer Lab Software Build
• C. Computer Lab Operations
  • C.1. Computer Lab Hours
  • C.2. Computer Lab Logon Procedure
  • C.3. Computer Lab Printing
• D. Computer Lab Reservations
  • D.1.Price College Computer Lab Reservation System Logon Instructions:
• E. Multimedia Equipment Reservations
  • E.1. Available multimedia equipment includes:
• F. Laptop Check-out Program
• G. Computer Lab Hardware
  • G.1. Business Communication Center
  • G.2. Houchin, Adamson Learning Center
  • G.3. Business Information Computation Laboratory
  • G.4. Associates Research Center
  • G.5. Interactive Learning Centers
  • G.6. Scholars Technology Center
  • G.7. Price College Graduate Computer Lab

VI. Computer and Software Purchases and Installation

• A. OU IT Store
• B. New Computer Purchases
  • B.1. New Computer Setup Procedure
  • B.2 Standard Software Build for PCB Workstations
• C. Peripherals
• D. Software and Database Acquisition and Support
• D.1. Network Installed Databases
  • D.1.1. Center for Research in Security Prices (CRSP)
  • D.1.2. Economic Literature Database (ELDB)
  • D.1.3. SAS
    
  • D.1.4. SPSS
    
  • D.1.5. Capital IQ
  • D.1.6. HLM 6
  • D.1.7. MathType
  • D.1.8. Eventus
  • D.1.9. EViews
  • D.1.10. STATA
• D.2. Workstation Installations
  • D.2.1. Windows 7 Enterprise
  • D.2.2. Microsoft Office 2010 Professional
• D.3. Internet Software
  • D.3.1 Mozilla Firefox
  • D.3.2 Internet Explorer
  • D.3.3 FileZilla
• D.4. Additional Software
  • D.4.1 Symantec Antivirus
  • D.4.2 7 Zip
• D.5. Email
  • D.5.1. Microsoft Outlook Mail
  • D.5.2. OU Outlook Web Access

VII. Research Infrastructure Assistance for Faculty

• A. Mission

VIII. Price College Web Support

• A. Mission
• B. Summary of Services

Appendix I. PCB IT Contacts