Emergencies While Traveling
24/7 EMERGENCY ASSISTANCE LINE: +001 (405) 630-5392
A non-emergency situation does not immediately impact the health and safety of the traveler, yet may still require assistance. Non-emergencies may include: lost items (e.g. passport, wallet, luggage, etc.), visa assistance, canceled or delayed flight, minor illness or injury.
In a non-emergency situation, contact CIS Risk Management:
- +001 (405) 325-1622 (M–F, 8am–5pm CST)
- Or email helpabroad@ou.edu
When in doubt, treat health, safety and well-being situations as an emergency.
An emergency situation is one that has impacted, or is likely to impact, the health and safety of the traveler. Examples may include: major crime, serious accident, major physical or mental health situation (including family emergency, such as death or hospitalization), being a victim of sexual assault / misconduct, detention or arrest, lost person, kidnapping, civil unrest, or natural disaster.
1. Tend to Your Immediate Safety and/or Medical Needs
A: Get somewhere you feel safe, either by going to a safe location or by sheltering in place.
B: Contact local police in the case of feeling physically threatened or you are a victim of crime by calling the 911 local equivalent.
C: For emergency medical care, go to the nearest hospital / doctor or call the 911 local equivalent.
When able, contact the UnitedHealthcare Global (UHCG) 24/7 Emergency Reponse Center who can assist and monitor your care: +001 (410) 453-6330.
2. Make Appropriate Local Contacts
A: Contact program leaders or on-site partners who can provide emergency support or suggestions.
B: Reach out to local people you trust to see how they can be of assistance.
C: Contact the U.S. Embassy or embassy for your country of citizenship if you need legal assistance or passport replacement.
3. Contact the University of Oklahoma
A: Call the CIS 24/7 Emergency Assistance Line: +001 (405) 630-5392
B: Call the OU Police Department: +001 (405) 325-1911
Let the dispatcher know that you are currently abroad. They will transfer you to a CIS Emergency Responder who can provide further instructions and assistance.
C: For a list of OU reporting and confidential resources, visit the Institutional Equity Office website.
