Introduction
A. Technical Support Mission
Information technologies have become mission critical to the success of classroom instruction,research activity, and administrative operations within Price College. This dependence, in turn, necessitates a technical support system capable of delivering the specialized services required by the diverse technical needs of the faculty and staff.
The Center for Economic and Management Research provides technical support for the academic, research and administrative operations of Price College. The Center is responsible for the planning, management and implementation of the technology initiatives necessary to provide the college with a comprehensive and secure IT infrastructure, a dependable computing environment and delivering of essential help-desk services for faculty and staff. The technical support provided to the college by CEMR can be broken down into the principal service categories listed below:
- Network Infrastructure - Operation and maintenance of the Price College
- Network (PCB Network) consisting of nine dedicated servers which link more than 50 personal workstations, 8 computer labs and 22 classrooms located in the College.
- Faculty and Staff Computer Support Services - Designed and operates the Price College Help Desk, an automated, online service request system which received and processed over 10,000 service requests over last 7 year.
- Classroom Technology Support and Training - Provides routine and emergency technical support for all computer and multimedia technology installed in Price College classrooms and offers individualized training to faculty in the operation and uses of the technology.
- Computer Lab Operations and Maintenance - Designed and installed computer system configurations tailored for use in a computer lab environment and retains operational responsibility for the more than 230 computers and assorted peripherals available for student and instructional use in eight Price College computer labs.
- Research Infrastructure Assistance for Faculty - Provides custom database and web programming services to the faculty and staff.
- Price College Web Development and Maintenance - Responsibility for the ongoing design, enhancement and maintenance of the Price College web site.
Each of these service categories generates an array of specialized operational, maintenance and service delivery duties. These are carried out by the Price College of Business Information Technology Team (PCB IT) a technical support team organized from CEMR staff. Although their assigned duties are concentrated within a particular service category, team members routinely draw upon one anothers expertise for specific problem resolution.
We strive to maintain open lines of communication with faculty and staff so that we can quickly identify and rectify any IT problems which arise and to expedite the dissemination of the latest developments in computer technology and anticipate future technology needs of the college.
B. Purpose PCB IT Handbook
PCB IT Handbook was developed in response to the recognition for the need to assemble the procedures policies that guide our service delivery into a single source document for reference. The Handbook is also a valuable guide to the information and statistical resources and other technical resources available in the college.
PCB IT Handbook will continue to evolve as our technical staff integrates new technologies into the College and adapt to the ways these new technologies will be applied by our faculty and staff.
