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The OUHS pharmacy offers convenience and savings for members of the OU community. Prescriptions from an OUHS or community provider may be filled at the time of service, or prescriptions can be transferred from an outside pharmacy. The OUHS pharmacy also carries a great selection of over-the-counter items. If you have any health or medication-related questions, we encourage you to call us.

Phone:(405) 325-5165
Fax: (405) 325-0153

If you're a new patient, please fill out this form: New Patient Pharmacy Paperwork

COVID-19 Update: 

To follow social distancing precautions, and minimize your wait in line, request prescription refills at 405-325-5165, online, or with the new mobileRX app the day before you come in.  You may sign up for text or e-mail alerts to be notified when your prescriptions are ready.

At this time, we are not accepting used prescription bottles.

Credit, debit, or bursar charges only.  We are not accepting cash transactions temporarily.

We are offering curbside delivery from 8:30am to 4:30pm, Monday – Friday.  Please call 405-325-5165 when you arrive, you may pay over the phone, and our pharmacy staff will deliver your prescription(s) to your car.  We request that you wear a mask for curbside delivery.  If you have recently tested positive for COVID-19, or been in contact with someone who has tested positive for COVID-19, please send a well family member or friend to pick up your medication.  If this is not possible, please notify pharmacy staff when requesting curbside delivery.

NEW! Get your refills on Mobile RX

Never miss a prescription with our new app Mobile RX

Prescription Refills

Avoid waiting for your prescription refills by downloading our app (Mobile RX), or contacting the pharmacy at 405-325-5165 the day before you come in.  Your prescription number is on the lower, left hand corner of your prescription label (RX #).  You may sign up for text or e-mail alerts to be notified when your prescription is ready.

On the lower right hand corner of your prescription label, it will tell you how many refills are remaining, and when your prescription expires.  The pharmacy can request prescription refills from your provider when you are out of refills or when your prescription is expired.  This may take additional time.

According to Oklahoma law, a prescription for a Schedule II medication becomes invalid thirty (30) days after the date of issuance.  Some examples of Schedule II drugs are:  hydrocodone products, Adderall, Vyvanse, and Ritalin.

Transferring a Prescription

We can transfer prescriptions from your home pharmacy to OUHS Goddard Pharmacy.  You may call our pharmacy and request the prescription transfer, or download the transfer form above and bring it to our pharmacy.  Prescription transfers are generally ready in 1 business day.

To transfer a prescription FROM OUHS Goddard Pharmacy, call the pharmacy where you would like to pick up your prescription, and ask them to call our pharmacy at 405-325-5165.

Federal and State law prohibit the transfer of some prescriptions.  If you are unsure about your prescription, ask your pharmacist.


OUHS Pharmacy accepts most prescription insurance plans.

If your insurance plan requires a copay, payment is due at the time the prescription is picked up.

Please note...many insurance companies provide a special card for pharmacy use. If you are bringing in an insurance card, please make sure it has the following information: RxBIN, RxPCN, ID#, Group#.

We can electronically file your claim with many insurance carriers. In the event that we are not connected to your insurance company, we will provide you with a receipt so you can file a paper claim. Please give us your insurance card, or inform us of any changes in your insurance before we fill your prescription. The OUHS pharmacy is a preferred provider for BlueCross BlueShield (the insurance provider for OU faculty and staff). Your insurance company may have special requirements regarding which health care providers you may see (some will not pay for prescriptions except from the plan's own providers). You are responsible for checking with your insurance company to make sure you follow their rules. The OUHS pharmacy cannot be responsible if you fail to follow your insurance company's policies and they refuse payment for your medicine.


Students may pay for both prescriptions and over-the-counter medications by credit card/debit card, ApplePay or HSA/FSA accounts (where applicable). Student Health Plan members must pay their prescription co-pays at the time of service. OU faculty and staff and their dependents (even if they are also OU students) must pay by credit card/debit card, ApplePay or HSA/FSA accounts (where applicable) at the time of service.

Phone:(405) 325-5165

 Fax: (405) 325-0153 Email:

620 Elm Ave

Norman, OK 73019

Frequently Asked Questions

It’s easy to fill your prescriptions at OUHS Pharmacy!  We can fill prescriptions from OUHS providers or from your private provider.  If your physician is issuing a new prescription, you should:

·       Request that your healthcare provider send the prescription directly to OUHS Pharmacy or
·       Bring your written prescription with you to the pharmacy
·       Be sure to bring your prescription insurance card, your OU ID, and your driver’s license with you when you come to pick up your prescription.
·       All prescriptions should be picked up within 14 days after the prescription is filled.

To obtain a copy of your prescription records, come to OUHS Pharmacy and request your records in person. Be sure to bring a valid photo ID.

Some prescription insurance plans have an annual deductible. This is the amount you must pay each year for your prescriptions before your prescription insurance begins to pay its share of your covered drugs.

Generally, when a prescription insurance plan applies a deductible, you will pay the approximate full cost of your medications until you have paid the deductible. Once the deductible is met, you will then only pay your portion or “copay” for your covered medications.

Most deductibles are annual meaning it will restart each plan year. Common plan year start dates are September 1 or January 1.

At any time, you may contact your prescription insurance plan to find out if you have a deductible, how much the deductible is, how much you have currently paid toward that deductible, and when the deductible will restart.

A prior authorization is an extra step that some insurance companies require for certain medications. If your medication requires a prior authorization, it means the insurance company needs more information from the provider before they can decide if they want to pay for it.

Becoming familiar with the prior authorization process may enable you to get your medicine approved faster. But beware, not all medicines will be approved. Even if you do everything right, the insurance company may still refuse to cover your medicine. In the end, the insurance company is the one making the decision.

You may contact your insurance at any time to find out why your medication requires a prior authorization, how long it will take and what you can expect to pay if the authorization is approved.

The prior authorization process may need to be renewed each year, or possibly every month depending on your insurance company.

What medicines require a prior authorization?

  • Expensive medicines.
  • Medicines with age limits. Retin-A, a topical acne treatment, is an example. Acne is considered to be a condition of children and young adults. Retin-A may not be covered if the person is over a certain age determined by the insurance company.
  • Drugs used for cosmetic reasons. For example, Propecia, which is prescribed to re-grow hair or to prevent hair loss.
  • Brand name medicines that have a generic available.
  • Drugs not usually covered by the insurance company, but said to be medically necessary by the provider. Many different drugs can be used to treat the same condition. If a patient requires a particular medicine, the provider must inform the insurance company that there are no other medicines that would work for the patient.
  • Drugs that are usually covered by the insurance company but are being used at a dose higher than “normal”.

What should I do if my medicine needs a prior authorization

  • Contact the provider who prescribed the medicine and let them know that your medicine requires a prior authorization.
  • Ask your provider how long it usually takes for them to contact the insurance company and fill out the appropriate forms.
  • Contact your insurance company and make sure there are no additional steps you need to take. Sometimes an insurance company may want you to fill out some paperwork or sign some forms.
  • Allow the provider's office and insurance company enough time to complete their end of the process (usually a minimum of 3 business days once the provider initiates the process.
  • Check back with the pharmacy to see if the prior authorization was approved. If your medicine is not approved, call your insurance company and find out why.

What are some of the reasons why a prior authorization may not be approved?

  • You did not give your insurance company, provider, and pharmacist enough time to complete the needed steps.
  • Your insurance denied your prior authorization claim.
  • Your provider's office forgot to contact your insurance company.

Goddard Health Center is proud to now provide a safe disposal box in the pharmacy! Other locations in the community can be found here.

The OU Police Department also has a safety disposal site on campus. 

For guidelines and location info, click here.

Our pharmacy is happy to provide Pre-exposure prophylaxis (or PrEP) after meeting with a health care provider. 

If you have insurance and are prescribed Truvada, you can use this voucher to help cover some of your co-payment.

If you do not have insurance, this links to an online tool that will help PrEP navigators and their clients evaluate the cost and coverage for PrEP across on- and off-marketplace health plans.