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OU Health Services, Goddard Pharmacy, is a full-service pharmacy and has registered pharmacists to fill prescriptions, assist in over-the-counter product selections, and medication counseling.  We are located inside the east entrance of OU Health Services.

Phone:  (405) 325-5165
Fax:  (405) 325-0153
Address: 620 Elm Ave., Norman, OK 73069

New to Goddard Pharmacy?

Please complete our New Patient Paperwork and provide us with a copy of the front and back of your prescription insurance card. Please submit the completed form(s) via fax, in-person, or email*. Info is listed above.

*Please note the security of email transmissions cannot be guaranteed and that unauthorized individuals may be able to access the message.

pdf New Patient Paperwork 2022
Goddard Health Center - New Patient Paperwork 2022

Prescription Refills

Avoid waiting for your prescription refills by submitting refill requests the day before you come in.  You may sign up for text alerts to be notified when your prescription is ready.

Refill Options:

·       Refill with our Mobile App, Mobile RX
·       Refill online with Express Refills
·       Refill by phone 405-325-5165
·       Ask us about automatic refills!

Never miss a prescription with our new app Mobile RX
pdf Transferring Prescriptions 2022
Prescription Transfer Download

Transferring a Prescription

We can transfer active prescriptions from your current pharmacy to Goddard Pharmacy. Prescriptions with zero refills cannot be transferred. Please contact your provider and have a new prescription sent to Goddard Pharmacy.  (Prescription Transfers are generally ready in 1 -2 business days)

Please submit completed form(s) via:

Fax – OU Health Services:  Goddard Pharmacy at (405) 325-0153

Email – OU Health Services:  Goddard Pharmacy at (please note the security of email transmissions cannot be guaranteed and that unauthorized individuals may be able to access the message)

In-Person – You may bring us completed forms, or request forms in person, at 620 Elm Avenue

To Transfer a prescription AWAY from Goddard Pharmacy, please call the pharmacy where you would like to pick up your prescription and have them contact us at 405-325-5165.


Our pharmacy accepts most prescription insurance plans.  Please confirm your insurance card has the following information:

RX Bin
ID number
Group number


Goddard pharmacy accepts cash, credit/debit card, HSA/FSA accounts, and Apple Pay.  Students may charge prescription and over the counter items to their Bursar Account.

Frequently Asked Questions

It’s easy to fill your prescriptions at OUHS Pharmacy!  We can fill prescriptions from OUHS providers or from your private provider.  If your physician is issuing a new prescription, you should:

·       Request that your healthcare provider send the prescription directly to OUHS Pharmacy or
·       Bring your written prescription with you to the pharmacy
·       Be sure to bring your prescription insurance card, your OU ID, and your driver’s license with you when you come to pick up your prescription.
·       All prescriptions should be picked up within 14 days after the prescription is filled.

Some prescription insurance plans have an annual deductible. This is the amount you must pay each year for your prescriptions before your prescription insurance begins to pay its share of your covered drugs.

Generally, when a prescription insurance plan applies a deductible, you will pay the approximate full cost of your medications until you have paid the deductible. Once the deductible is met, you will then only pay your portion or “copay” for your covered medications.

Most deductibles are annual meaning it will restart each plan year. Common plan year start dates are September 1 or January 1.

At any time, you may contact your prescription insurance plan to find out if you have a deductible, how much the deductible is, how much you have currently paid toward that deductible, and when the deductible will restart.

A prior authorization is an extra step that some insurance companies require for certain medications. If your medication requires a prior authorization, it means the insurance company needs more information from the provider before they can decide if they want to pay for it.

Becoming familiar with the prior authorization process may enable you to get your medicine approved faster. But beware, not all medicines will be approved. Even if you do everything right, the insurance company may still refuse to cover your medicine. In the end, the insurance company is the one making the decision.

You may contact your insurance at any time to find out why your medication requires a prior authorization, how long it will take and what you can expect to pay if the authorization is approved.

The prior authorization process may need to be renewed each year, or possibly every month depending on your insurance company.

What medicines require a prior authorization?

  • Expensive medicines.
  • Medicines with age limits. Retin-A, a topical acne treatment, is an example. Acne is considered to be a condition of children and young adults. Retin-A may not be covered if the person is over a certain age determined by the insurance company.
  • Drugs used for cosmetic reasons. For example, Propecia, which is prescribed to re-grow hair or to prevent hair loss.
  • Brand name medicines that have a generic available.
  • Drugs not usually covered by the insurance company, but said to be medically necessary by the provider. Many different drugs can be used to treat the same condition. If a patient requires a particular medicine, the provider must inform the insurance company that there are no other medicines that would work for the patient.
  • Drugs that are usually covered by the insurance company but are being used at a dose higher than “normal”.

What should I do if my medicine needs a prior authorization

  • Contact the provider who prescribed the medicine and let them know that your medicine requires a prior authorization.
  • Ask your provider how long it usually takes for them to contact the insurance company and fill out the appropriate forms.
  • Contact your insurance company and make sure there are no additional steps you need to take. Sometimes an insurance company may want you to fill out some paperwork or sign some forms.
  • Allow the provider's office and insurance company enough time to complete their end of the process (usually a minimum of 3 business days once the provider initiates the process.
  • Check back with the pharmacy to see if the prior authorization was approved. If your medicine is not approved, call your insurance company and find out why.

What are some of the reasons why a prior authorization may not be approved?

  • You did not give your insurance company, provider, and pharmacist enough time to complete the needed steps.
  • Your insurance denied your prior authorization claim.
  • Your provider's office forgot to contact your insurance company.

Goddard Health Center is proud to now provide a safe disposal box in the pharmacy! Other locations in the community can be found here.

The OU Police Department also has a safety disposal site on campus. 

For guidelines and location info, click here.

Our pharmacy is happy to provide Pre-exposure prophylaxis (or PrEP) after meeting with a health care provider. 

If you have insurance and are prescribed Truvada, you can use this voucher to help cover some of your co-payment.

If you do not have insurance, this links to an online tool that will help PrEP navigators and their clients evaluate the cost and coverage for PrEP across on- and off-marketplace health plans.